Local orders mean any orders made within Malaysia.

For West Malaysia, you need to spend a minimum amount of RM100.00.

For East Malaysia, you need to spend a minimum amount of RM120.00 in a single order.

Your minimum amount is calculated after any discounts are applied.

Due to the current COVID-19 situation, we might take longer than usual to ship out your product or for the courier services to deliver your product to your doorsteps. We are grateful for your patience and understanding. If you have any concerns, please contact us via livechat or at shop@alluskin.com and we’ll get back to you as soon as possible.

We fulfill and ship out orders on:
Monday – Friday, excluding holidays.
Cut off time for same-day ship out: 11 a.m.

Once shipped, you’ll receive an email from shop@alluskin.com with tracking information within 24 hours. Kindly note, it can take up to 48 hours for your tracking information to be updated.Alluskin ships from Seremban, Malaysia.

Our standard delivery service is J&T Express to West Malaysia while PosLaju or DHL Express to East Malaysia.

Kindly inform us by leaving the note upon ordering, if you need to change your courier service due to the current pandemic situation.

Yes, you can via our resellers.

Especially if you need your items faster as most of them can COD the items to you.

You may find our Sales Representative (Allufams) for COD or pickup service at:
Search my nearest Allufams

You may also find our physical store reseller at:

WP Kuala Lumpur:
- Happy Pharmacy, Bukit Bintang
- Happy Pharmacy, Setapak
- Happy Pharmacy, Maluri Cheras

Selangor:
- Happy Pharmacy, Ampang Point

Negeri Sembilan:
- Farmasi Hero, Sendayan
- Farmasi UKM, Seremban 2
- Farmasi Ai, Seremban 2

Yes, we do ship to these countries:
- Brunei, Singapore, Indonesia, Thailand, The Philippines, Vietnam, Hong Kong

We hope to expand in future!

All international orders are shipped with DHL International Standard or Aramex.

This service includes a tracking number.

International shipping takes between 14-28 business days. No express shipping is available.

Shipping Fees:
- Singapore: MYR45 flat rate. Free shipping for purchase MYR400 & above.
- Brunei, Indonesia, Thailand, Philippines & Hong Kong: Flat rate RM150. Free shipping for purchase MYR700 & above.

Your package may be subjected to customs fees or duty tax paid to your local government. Alluskin is not responsible for any payment of customs fees or duty taxes.

Yes, we do offer subscription service for skincare products but only limited to alluskin products. You will get 15% discount if you subscribe the products.

You may choose to subscribe every 30, 60, or 90 days.

Minimum subscription is two (2) cycles. You can cancel after the second charges. If you need help to change the product, kindly Live Chat or send an email to shop@alluskin.com. Early cancellation is not allowed.

You can only pay using PayPal. Kindly register a PayPal account if you don't own one before making your subscription purchase.

Yes, you can cancel your skincare subscription after you've completed your second cycle (or charges) of your subscriptions.

You may do so by login to the to the subscription page (located under the account login page).

Click account. Before login, you may see these instructions:

"Need help accessing your subscriptions? Click Here."

Follow the next steps.

Alluskin offers 10% discount code for all first-time buyers for their first order. You will get the discount code once you sign up for our mailing list located at the bottom of our website.

Make sure to check your spam/junk folders! Sign up to our mailing list located at the bottom of our website, to receive exclusive promotions and discounts!

You can also get a 10% OFF if you're  making your purchase via the link of our Alluskin Partner! Find them on our Instagram.

Note: Discount codes cannot be applied on top of sales items or lifestyle / merchandise items.

Yes, you can. This is applicable only for local orders since for international orders, we need to declare the items and amount.

You can select add ons Make It A Gift on any of the items before adding them to your cart.

We will pack the order using our exclusive gift box and ship it without a packing slip. Kindly leave your notes (if any) before checking out your order.

You only can 1 coupon code at one time and only if the item(s) in your cart is not included in any sales, deals, or promotion.

As of now, Alluskin accepts:
- Online banking via Billplz
- GrabPay
- Credit or Debit Card via iPay88
- Atome with 0% interest for 3 times payment.

Yes, you can! Send minimum 10 bottles of Alluskin Products and get 15% discount coupon in return!

Check the full information about Alluskin Recycle Program over the program section.

Yes, we are! We didn’t do any animal testing.